Guillaume Thonier's dashboard

If you are having difficulties connecting or maintaining connections to your IMs or social networks, we would love to get more information from you in order to better resolve your problem.

Here are a few relatively simple steps you can follow to send us some extra information:

1/ Install the following debug version of Yoono: Yoono Debug
This is a .xpi file, if it does not open automatically with Firefox, please manually select Firefox as the program to use to open the file.

2/ Restart firefox

3/ Go to 'about:yoono-help' on your browser. Please check the line saying "Debuging level is:", if the number is 5 go to step 5.
Otherwise you should see the following:



4/ Please click on "Start Help Process", you should see the following:



Do not click on "Finish Help Process", instead restart firefox

5/ You should now see the message below:



Go ahead and click on "Start Help Process", you will then see the messages below.



Please wait for the connection issue to happen and click on the "Finish Help Process" button. If the connection problem is triggered by something you do, then please go ahead and recreate that situation.

6/ You will then be presented with the form below. Please fill it out completely. Make sure to include a 2-3 lines description of the problem your are experiencing! The more information we have about your problem the more likely we will be to find out what is happening and help you resolve the issue. When you are ready to send out your message, please click on the "Submit" button. (See below)



7/ Please note that the submission of your message may take a while. You will be presented with the "sending..." message below, please be patient and do not click any button again.



8/ You can repeat the submission process as often as you want, just make sure you wait for the problem to happen and follow the steps 5-7 again.

9/ When you are done submitting the report(s), please download the latest version of Yoono again: Yoono Release

Remember that if you are experiencing more than one problem, you can keep running the debug version and send us more reports as the problem occurs.

Thanks a lot!