Mark Cramer's dashboard

Mark Cramer replied on March 15, 2010 01:36 to the idea "GENEALOGIST FINDER." in Surf Canyon:

Hello - We're thrilled that you like our application. If you wouldn't mind, please reach out to us at http://www.surfcanyon.com/contact.jsp when you have a moment. Thank you!

Mark Cramer replied on March 11, 2010 17:26 to the question "Yahoo Mail Java error div.style is undefined" in Surf Canyon:

Thank you, Nan, for bringing this forum post to our attention. It appears as though they have decided that Surf Canyon v3.0.4 was the culprit, however, we've been unable to reproduce the issue here. If you are able to produce the error then we'd greatly appreciate it if you could give us a hand as we would love an opportunity to investigate.

Mark Cramer replied on February 26, 2010 15:25 to the question "adding e-mail's" in Surf Canyon:

Hello Deano - Thank you for contacting us, however, we're not sure what you mean. Could you please describe where you would like to add emails? Thank you for your assistance.

Mark Cramer replied on February 26, 2010 15:23 to the problem "Craigslist images have not appeared for weeks" in Surf Canyon:

Hello Joe - Thank you for contacting us. We've identified the issue with Craigslist images not appearing when browsing categories. They should still work when you search, however, we're looking into a fix right now. Thank you for getting in touch with us and for your understanding.

Mark Cramer replied on February 25, 2010 07:20 to the praise "Why on earth would I want to use google, bing or yahoo?" in Surf Canyon:

Thank you very much!

Mark Cramer set one of Mark Cramer's replies as an official response to "Neither bullseyes nor recommendations appear for some name searches, which seem as ambiguous as the "dolphins" example." in Surf Canyon

Mark Cramer replied on February 09, 2010 21:41 to the problem "Neither bullseyes nor recommendations appear for some name searches, which seem as ambiguous as the "dolphins" example." in Surf Canyon:

Hello Chris - Thank you for bringing this to our attention. We have identified what we believe to be the problem and have deployed what we hope is a fix. If you wouldn't mind trying it again and letting us know what you see we'd appreciate that. Thank you again for your assistance!

By the way, I don't know if you're aware of this or not, but Jonathan Abrams (founder of Friendster) is one of our Advisors: http://www.surfcanyon.com/team.jsp.

Mark Cramer replied on February 09, 2010 21:06 to the problem "No result searches and inaccurate links" in Surf Canyon:

Hello David - Thank you for the feedback and the detailed information. We're very pleased that you were able to resolve the issue and appreciate you giving us the heads-up on the solution. Please let us know if there's ever anything we may be able to do to help.

Mark Cramer replied on February 09, 2010 21:04 to the problem "No result searches and inaccurate links" in Surf Canyon:

Hello Roger - If you get this, would you be kind enough to contact us using http://www.surfcanyon.com/contact.jsp? We would really appreciate your assistance with something. Thank you very much!

Mark Cramer replied on February 09, 2010 18:30 to the question "delete surf canyon on tool bar" in Surf Canyon:

Hello Shaun - Thank you for trying our application and for contacting us. I'm assuming that you followed the uninstall instructions at http://www.surfcanyon.com/faq.jsp#q4 and http://www.surfcanyon.com/faq.jsp#q4a. (Please read both.) You might be experiencing http://www.surfcanyon.com/faq.jsp#q3:

Q: When I try to uninstall the extension on Firefox, why is it still there after I restart Firefox?
A: If after closing and then restarting Firefox you see that Surf Canyon is still present in the Add-ons menu, it's possible that Firefox was re-opened before it had an opportunity to completely shut down. Even after the Firefox window disappears, it sometimes takes a while for the background process to complete its shutdown procedure and remove itself from memory. So close Firefox and then wait a minute before opening it again.

If this doesn't work, please contact us using http://www.surfcanyon.com/contact.jsp and we'll help you work through this.

Mark Cramer replied on February 02, 2010 23:32 to the question "Which search engine powers the results of surfcanyon.com homepage search?" in Surf Canyon:

Hello Nonstop - They're generally powered by Bing although sometimes we use Yahoo! BOSS as well. That being said, we periodically make changes to this. I hope that helps. Please let me know if there's anything else we may do to be of assistance.

Mark Cramer set one of Mark Cramer's replies as an official response to "SurfCanyon Locking Up Browser" in Surf Canyon

Mark Cramer replied on January 22, 2010 20:51 to the problem "SurfCanyon Locking Up Browser" in Surf Canyon:

Hello Bob - Apologies for the inconvenience, but if the software is uninstalled you should not be seeing those messages.

Would you mind following the instructions at http://www.surfcanyon.com/faq.jsp#q4? If you're using Firefox it should be as simple as opening Firefox and "uninstalling" Surf Canyon from Tools-->Add-ons.

We're here to help, so if you're still having issues, please contact us using http://www.surfcanyon.com/contact.jsp and we'll get it taken care of for you.

Sincerely,
Mark

Mark Cramer replied on January 21, 2010 21:34 to the problem "SurfCanyon Locking Up Browser" in Surf Canyon:

Hello Bob - In the message above I meant to say, obviously, set the year to "2010." Apologies for any confusion. Oddly enough, that's sometimes how these certificate problems appear in the first place. If you're still having issues, please contact us using http://www.surfcanyon.com/contact.jsp. Also, if you could give us your operating system and what browser you're using, that would be helpful, too. Thank you again for your assistance!

Mark Cramer replied on January 21, 2010 02:40 to the problem "SurfCanyon Locking Up Browser" in Surf Canyon:

Hello Bob - Thank you for using our application and for contacting us! Apologies for the frustration. If you wouldn't mind, could you please check your system clock to make sure that it is set for the right date. Also, please make sure that the year is 2010. If you're still having issues, if you wouldn't mind, please contact us at http://www.surfcanyon.com/contact.jsp. Thank you again for your help!

Mark Cramer replied on January 19, 2010 01:53 to the problem "No result searches and inaccurate links" in Surf Canyon:

Thank you, Roger, for your feedback! We really appreciate you taking the time to send us this information. We've identified the probable cause and have implemented a likely solution. Since these issues are pretty intermittent it's difficult to tell if it's completely solved, but we are keeping an eye on it. We really appreciate your assistance, so please let me know if there's any other feedback you might have. Thank you again!

Mark Cramer replied on January 18, 2010 16:37 to the praise "it is important to keep away intruders" in Surf Canyon:

Thank you, Natalie, for your feedback! I'm not exactly sure to what you are referring, however, we use Verisign for security and have been using them for over a year. Please let us know if there's anything else we can do to be of assistance.

Mark Cramer set one of Mark Cramer's replies as an official response to "Add date range option" in Surf Canyon

Mark Cramer replied on January 17, 2010 19:45 to the idea "Add date range option" in Surf Canyon:

Hello Gary - Thank you for contacting us and for sharing your idea. It's a really good one. Our search engine is relatively new, however, we're looking to add new features and functionality as quickly as possible. If you have any other thoughts or comments, please let us know. Thank you again and we hope to hear from you!

Mark Cramer set one of Mark Cramer's replies as an official response to "www.matiari.edu.pk" in Surf Canyon