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EMPLOYEE
Help us solve your connection problems to your IMs (AIM, MSN, Yahoo, Gtalk) or your social networks (Facebook, MySpace, Twitter...)!
If you are having difficulties connecting or maintaining connections to your IMs or social networks, we would love to get more information from you in order to better resolve your problem.
Here are a few relatively simple steps you can follow to send us some extra information:
1/ Install the following debug version of Yoono: Yoono Debug
This is a .xpi file, if it does not open automatically with Firefox, please manually select Firefox as the program to use to open the file.
2/ Restart firefox
3/ Go to 'about:yoono-help' on your browser. You may see the following message, asking you to restart Firefox. If so, then please click on the button to restart.
4/ Otherwise you will see the messages below. Please wait for the connection issue to happen and click on the "Send Problem Report" button.
5/ You will then be presented with the form below. Please fill it out completely. Make sure to include a 2-3 lines description of the problem your are experiencing! The more information we have about your problem the more likely we will be to find out what is happening and help you resolve the issue. When you are ready to send out your message, please click on the "Submit" button. (See below)
6/ Please note that the submission of your message may take a while. You will be presented with the "sending..." message below, please be patient and do not click the "Submit" button again.
7/ You can repeat the submission process as often as you want, just make sure you wait for the problem to happen and follow the steps 4-6 again.
8/ When you are done submitting the report(s), please click on the "Quit" button below.
9/ You will be asked to reinstall the current release of Yoono. Please follow the instructions and make sure to restart Firefox. (See below)
Remember that if you are experiencing more than one problem, you can keep running the debug version and send us more reports as the problem occurs.
Thanks a lot!
Here are a few relatively simple steps you can follow to send us some extra information:
1/ Install the following debug version of Yoono: Yoono Debug
This is a .xpi file, if it does not open automatically with Firefox, please manually select Firefox as the program to use to open the file.
2/ Restart firefox
3/ Go to 'about:yoono-help' on your browser. You may see the following message, asking you to restart Firefox. If so, then please click on the button to restart.
4/ Otherwise you will see the messages below. Please wait for the connection issue to happen and click on the "Send Problem Report" button.
5/ You will then be presented with the form below. Please fill it out completely. Make sure to include a 2-3 lines description of the problem your are experiencing! The more information we have about your problem the more likely we will be to find out what is happening and help you resolve the issue. When you are ready to send out your message, please click on the "Submit" button. (See below)
6/ Please note that the submission of your message may take a while. You will be presented with the "sending..." message below, please be patient and do not click the "Submit" button again.
7/ You can repeat the submission process as often as you want, just make sure you wait for the problem to happen and follow the steps 4-6 again.
8/ When you are done submitting the report(s), please click on the "Quit" button below.
9/ You will be asked to reinstall the current release of Yoono. Please follow the instructions and make sure to restart Firefox. (See below)
Remember that if you are experiencing more than one problem, you can keep running the debug version and send us more reports as the problem occurs.
Thanks a lot!
I’m thankful
Follow this update to get notifications on your dashboard.
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Inappropriate?I'm thankful for this but is there not another way to submit issues without being completely tedious in doing so?
I’m shocked that freeware is this complicated
2 Comments
Add a comment
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We've certainly simplified this process but I don't foresee an easier process yet. Maybe soon but it has gotten easier since our initial release to submit bugs. -
surrealcast - you can always just tell us the problem in a new post here on Get Satisfaction but typically we can't diagnose the problem without getting your log files, which is what the above process allows us to do. We did simplify this process in our latest release (to the steps above) and we'll try to continue to refine it over time. We're a small company trying to do our best - thanks for helping.
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This reply was removed on 09/24/09.
see the change log -
Hi. What was the result of the debugger? I'm here to help.
Any chance you could upload a screenshot here so I can see the issue for myself? -
This reply was removed on 09/24/09.
see the change log -
This reply was removed on 09/24/09.
see the change log -
Inappropriate?hmmm... interesting... I just tried to download the debugger as per suggestion on another thread & found that the file could not be found to download it! Fun fun fun!
I’m amused
1 Comment Add a comment
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The link indicated is here: http://cache.yoono.com/download/ff/yo...
If it is not automatic, you may need to specifically open the file with Firefox. -
Inappropriate?I'd love to help with this once there's an integrated Send Debug Info button or something similar in Yoono, because it's too time-consuming when at work to go through the steps suggested above. I would love to send data on this issue, because I'm actually trying to use Yoono at work to simplify all the social tabs, outside apps, and sites that I currently use.1 Comment Add a comment
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Thank you for the reply. We chatted over Twitter earlier. We could certainly streamline the bug reporting process and maybe we can explore that in a next version.
You've been very patient with the connection issues and we appreciate your comments over Twitter as well. -
Inappropriate?Hi Adam,
I'm definitely all for bug reporting--I actually work in a web QA and UX department right now! I'll continue to stay in contact here (for longer messages) and on Twitter (for shorter messages). Thanks!1 Comment Add a comment
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Awesome! enjoy your day.
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Inappropriate?Wow, I just installed the xpi you posted at the beginning and it is twice better. It is faster, it allows me to change colours and the most important thing, fb updates work prefectly ^^
I’m surprised and absoultely happy that the 'debug' is so cool ^^
1 Comment Add a comment
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Good news! That's actually the new version of Yoono that's also available at Yoono.com, just an FYI.
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Inappropriate?I have experienced the disconnecting and reconnecting with Messenger since I have installed Yoono and started using the Messenger option. I tried reinstalling two times and it failed to solve the problem. I am running Yoono 6.2 and Firefox 3.5.6. I finally had to stop using the Messenger option because it was annoying my contacts with "XXXXX just signed in". I really think this could be a pretty cool tool if it worked.
I’m frustrated
1 Comment Add a comment
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Have you sent in the debug info as laid out above? This helps us resolve the issue for some users who have issues after troubleshooting.
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2 Comments Add a comment
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I will try to help. Please provide more information.
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Hi Adam,
always get a "Pls try again later" after successful api connection.
Here is some "about:yoono" infos:
general.useragent.extra.firefox : Firefox/3.5.6
general.useragent.locale : it
Installed extensions :
AVG Safe Search, version=9.0.0.716, update-url=
AVG Security Toolbar, version=3.011.025.005, update-url=
Browser Backgrounds, version=0.4, update-url=
Google Gears, version=0.5.33.0, update-url=
Google Web Toolkit Developer Plugin for Firefox, version=1.0.7263, update-url=https://dl-ssl.google.com/gwt/plugins...%
IE8 Activities (Accelerators) for Firefox, version=0.7.6, update-url=
Java Console, version=6.0.17, update-url=
Skype extension for Firefox, version=3.3.0.3971, update-url=
WiseStamp, version=1.3.3, update-url=
Xmarks, version=3.4.3, update-url=https://static.xmarks.com/clients/ver...
Yoono, version=7.0.6, update-url=
Installed themes :
Default, version=3.5.6, update-url=
################################################################################
firefox version : 3.5.6
firefox build id : 20091201220228
yoono extension version : 7.0.6
general.useragent.extra.firefox : Firefox/3.5.6
general.useragent.locale : it
intl.accept_languages : chrome://global/locale/intl.properties
Profile directory : C:\Users\Administrator\AppData\Roaming\Mozilla\Firefox\Profiles\pbplq09t.default
Yoono preferences :
extensions.yoono.syncid : 653625419545
extensions.yoono.nosynchro : true
extensions.yoono.stats.data.sidebar.mode.dual : 5
extensions.yoono.highlight.big-hint : false
extensions.yoono.highlight.enable : true
extensions.yoono.debug.level : 2
extensions.yoono.stats.data.etime.open.sidebar : 966
extensions.yoono.highlight.display-in-sidebar : false
extensions.yoono.debug.net : false
extensions.yoono.stats.data.sidebar.mode.thin : 3
extensions.yoono.automenu.disable : true
extensions.yoono.stats.data.widget.number : 1
extensions.yoono.stats.data.plugin.im.gtalk : 1
extensions.yoono.feedserver : http://api.yoono.com/rest/
extensions.yoono.synchroaction : merge
extensions.yoono.stats.data.chat.open.gtalk : 0
extensions.yoono.firstrun : false
extensions.yoono.stats.data.plugin.im.msn : 1
extensions.yoono.import.allowRemoteURL : false
extensions.yoono.stats.data.plugin.sn.googletalk : 1
extensions.yoono.request.timeout : 60
extensions.yoono.retry.maxDelay : 120
extensions.yoono.stats.data.sidebar.open : 3
extensions.yoono.highlight.active-links : false
extensions.yoono.highlight.distance : 1000
extensions.yoono.bookmarksLastModified : 2314240
extensions.yoono.stats.data.etime.open.all : 966
extensions.yoono.messages.path : http://www.yoono.com/code-table/
extensions.yoono.interface : sidebar
extensions.yoono.userid : **********************
extensions.yoono.stats.data.plugin.sn.twitter : 0
extensions.yoono.first-release-run : false
extensions.yoono.highlight.debug : false
extensions.yoono.install_date : 1261387855
extensions.yoono.warnedOnClose : false
extensions.yoono.retry.geometricStep : 2
extensions.yoono.import.allowDuplicateURL : true
extensions.yoono.stats.data.plugin.sn.facebook : 0
extensions.yoono.user.creation.date : 0
extensions.yoono.stats.data.share.point.service-header : 0
extensions.yoono.anonymous.creation.date : 0
extensions.yoono.reco-service.url : http://reco.yoono.com/reco-service
extensions.yoono.product-api : default
extensions.yoono.export.format : xbel
extensions.yoono.show-searchbar : true
extensions.yoono.avatars.perso.baseurl : http://www.yoono.com/avatar/
extensions.yoono.autoinstall : full
extensions.yoono.bookmarks.maxhistory : 15
extensions.yoono.documentmenuitem.disable : false
extensions.yoono.debug.write : true
extensions.yoono.prevsyncid : 651003385387
extensions.yoono.highlight.tooltip-on-select : false
extensions.yoono.stats.data.clic.menu.yoonobutton : 0
extensions.yoono.synchroask : true
extensions.yoono.debug.db : false
extensions.yoono.warnedOnAccounts : true
extensions.yoono.skin : bluedark
extensions.yoono.release : 7.0.6
extensions.yoono.autorandom : false
extensions.yoono.stats.data.plugin.sn.livemessenger : 1
extensions.yoono.stats.data.invalid_sync_id : 2
extensions.yoono.maxhistoryitems : 30
extensions.yoono.automenu.offdelay : 1200
extensions.yoono.surprise-me.max-retry : 3
extensions.yoono.serverurl : http://api.yoono.com/
extensions.yoono.stats.chronostep : 300
extensions.yoono.adserverurl : http://reco.yoono.com/api/2.2
extensions.yoono.user.creations : 0
extensions.yoono.bkm.ask.threshold : 10
extensions.yoono.originalSplit : full
extensions.yoono.stats.data.widget.opened.{friends@yoono.com} : 4
extensions.yoono.stats.last : 1262852174
extensions.yoono.pwd.changes : 0
extensions.yoono.tos-accepted : true
extensions.yoono.stats.data.notification.display.window : 0
extensions.yoono.skin-list : black gray,black,bluedark,bluelight,orange,pink,green
extensions.yoono.anonymous.creations : 0
extensions.yoono.stats.data.chat.open.msn : 0
extensions.yoono.retry.initialDelay : 5
extensions.yoono.updated.from : 6.2.1
Firefox extensions :
AVG Safe Search, version=9.0.0.716, update-url=
AVG Security Toolbar, version=3.011.025.005, update-url=
Browser Backgrounds, version=0.4, update-url=
Default, version=3.5.6, update-url=
Google Gears, version=0.5.33.0, update-url=
Google Web Toolkit Developer Plugin for Firefox, version=1.0.7263, update-url=https://dl-ssl.google.com/gwt/plugins...%
IE8 Activities (Accelerators) for Firefox, version=0.7.6, update-url=
Java Console, version=6.0.17, update-url=
Skype extension for Firefox, version=3.3.0.3971, update-url=
WiseStamp, version=1.3.3, update-url=
Xmarks, version=3.4.3, update-url=https://static.xmarks.com/clients/ver...
Yoono, version=7.0.6, update-url=
################################################################################
exception,ext::sidebarPanel:37,giovedì 7 gennaio 2010 12:09:15,4907067ms, message : this.iframe.docShell is undefined
name : TypeError
stack : ()@chrome://yoono/content/sidebarPanel.js:37
init()@chrome://yoono/content/sidebarPanel.js:99
onload([object Event])@chrome://yoono/content/sidebarPanel.xul:1
error,YServices.observer:1,giovedì 7 gennaio 2010 12:09:19,4910975ms, Unable to remove observer for category 'yoolink.*' -
2 Comments Add a comment
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yoono desktop works fine. the problem persist in firefox add-on.
I submited a couple of reports (with my email as sender) via the yoono-debug as described in this thread.
Thanks for help. -
Thank you!
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Inappropriate?I have got the same problems in Firefox. On Firday (Jan 8) i could not update Twitter Widget any more.
Submitted the debug as instructed.1 Comment Add a comment
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Thanks Bugis. I'll look into it.
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Inappropriate?Nooooo .. Still freezes ........anyone know of an alternative that works ???????
I’m anti Yoono
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Inappropriate?Hi Roger,
I guess you are referring to Yoono not getting Facebook updates ?
Send me an email, I'll send you a fix for that. We'll make it available though download tomorrow.
Xavier.grosjean at yoono.com
Thanks for yor patience -
Inappropriate?could i get the fix also guyrab@gmail.com ?1 Comment Add a comment
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I just sent it. Let me know.
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Inappropriate?Hi yoono technical team, I have sent you some bug reports, I want to know if you've received these reports or not?
I’m unsure
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Inappropriate?Hi ddno,
Yes I got one last evening, sorry for not keeping up, I'm still investigating the friendfeed posting issue.
Unfortunately, I was unable to access the picture showing the problem.
EMPLOYEE
