Oops, a fatal error occured. Sorry.

Edit Subject

Great !
In order to get the last fixes, I suggest you update by going to www.yoono.com and click the Firefox Add-on install button (without uninstalling first).
Thanks for the update.

re-installation didnt work for me. I did uninstall yoono and tried installing it again.
once the installation is complete, still getting the same message.
"Oops, a fatal error occured. Sorry." :(

any help on this, much appreciated.
thanks

Can you confirm a few things:
- after uninstalling and before re-installing, did you restart Firefox ?
- did you install from www.yoono.com ?

What operating system (linux, windows, ...) are you using, and what firefox release are you using ?

Thanks for your patience!

#1. yes,
#2. yes, I downloaded from www.yoono.com. version 7.0.9
#3 I'm using fedora 10. Firefox/3.0.12

Previous version worked fine. this happended when i did the update.
I also tried 7.0.6, but getting the same error

Ok, we've checked that Firefox 3.0.X on linux systems does not handle sqlite full text tables as it should (and as it does on Windows for instance).

Yoono 6 worked fine because it did not use a database, which made it slower, and with much less features...

Sorry, the only solution is to upgrade to Firefox 3.5 ...
I hope you can do that.

I got this error immediate after this weeks auto-update.

Okay, that's a migration problem when upgrading.

Did you have a release 6.X before ?

Anyway, I'm afraid the only solution is to uninstall Yoono, and install it again.
You'll have to setup your social networks again.
Very sorry.
Let me know.

I did unistalled and installed yoono again and no luck. i ́m using chrome.

it seems 7.5.0 is not backward compatible. I refreshed the full contents of the yoono directory but I still get the oops message. time to take another deep breath and blow away my local database.

an export/import settings would now be great. :)

This is strange.
Each release updates the db as necessary.
Using a 7.4 db on 7.5 should upgrade the db.

What release are you using on the other machine where the db works ?
Could you send me the log files from the same directory ? log, log.001 to 004 ? email xgrosjean at yoono.com thanks

Hi thanks for the quick reply.

Yes, deleting the XXXXX_friends_db.sqlite file solved the problem.

I've restarted the app, the file is there again, but it is now working properly.

This one is solved. All I need to do now is to recommend this to friends.

Also, would like to suggest if you can add Plurk to the services. I want to keep my Karma 100 in Plurk.

Thanks again.

Thanks for the heads up !
Plurk is on our long list of things to do...

CTD after FF restart. Upon reopening FF, "Ooops, a fatal error occured. Sorry."

Firstly, "occurred" is spelled wrong, but I doubt that is relevant.

I'm a first-time user so any solutions regarding 'old' installs is useless.

First time this happened was through the FF add-on site; didn't work, so I removed. There are no folders as suggested in previous solutions.

Added through Yoono.com (btw, firefox says it's a netscape add-on and i had to manually change it to firefox).

When I try to click on anything, it says:

Please accept the Terms of Service first
(Add a social network)

I can't find anything to 'accept' nor can I *do* anything like add a social network.

Wow. Downloaded the desktop version and that one won't allow me to add any services, either. Good job.

Hi.

Thanks for reporting the spelling issue.

There are many reasons for which the database can become corrupted : Firefox crashing, the computer being turned off without quitting Windows...
Or closing Firefox while Yoono is building the database, it takes 15 to 20 seconds.

If you find no yoono folder after removing the add-on it means the removal was done right, and all you need to do is install again.

I have no idea where could "Netscape" could be mentioned, nor where you could change this, if you could post a screen shot it might help.

But we don't have any mention of "Netscape" in our code.

After installing, you should have a "Please wait" message in the sidebar for about 15 to 20 seconds, then a panel showing the icons of the supported networks, Twitter, Facebook, etc.

Click on the icon of the network you want to install.

The behavior is exactly the same with the Desktop version.

Can you describe what happens when you try to add on service on the Desktop version? Do you get an error message ?

Are you on Windows, Mac or linux ?
Thanks

It crashes every time, no matter what, before I can *do* anything with the program. I am not 'closing' Firefox. I have tried reinstalling it several times. Every time, crash to desktop on the mandatory 'restart FF to install'.
So, no, I can't do anything after installing. It just crashes, has the fatal error when I go back in, doesn't allow me to click icons. So I have to remove it.

None of this waiting on a database to build is helpful or possible since I cannot get that far.

Windows. That one just says nothing at all anywhere, and when I click on icons and select things like 'add a program' the best I can hope for is for it to sit on 'loading' endlessly.

When FireFox told me that yoono was a Netscape database (or something to that effect) I got irritated and removed Netscape as I never use it, it's not associated with any content I view on my computer, at all. Firefox is my primary browser and is set as thus Theoretically, I shouldn't be able to get that error again. But I got it twice.

Edit: Now that I don't have Netscape present on my computer, I don't get that error. When I say I don't use it I mean I'm probably several versions away from whatever the current release.
Edit2: Desktop version now crashes on first load, which is basically recreating the issue with the browser version, complete with "Oops..." Only difference is that I can click on icons, but they don't do anything.

We don't develop anything for Netscape anyway, so that might be an interaction we can't be aware of.

What release of Windows do you have ? We had crashing issues with the desktop version on Windows XP but the latest release should fix that.
Make sure you downloaded it from http://www.yoono.com
Some websites offer downloads of old releases because they don't update.

We had no report of such crashes of both Firefox AND desktop at the same time.

Can you tell me the release of Firefox you have ?
Also, in Firefox, please open this page : http://www.adobe.com/software/flash/a...

and check the release of the Flash plugin. Update it if you do not have release 11.2.202.233.

I am using XP.

I did download from Yoono, as indicated in my original post, after I read the support forums and that was a suggestion made to some other users.

I have the most recent FireFox, as indicated in my original post. I am showing as totally up to date.

I don't necessarily presume that the desktop and FF issues are related, though the similarities are interesting.

Edit: Flash is also up-to-date as I needed it when I installed FF, which was literally within the last week.

Sorry " the most recent FireFox " is not good enough since firefox has several distribution channels allowing people to install releases that are not yet official.

For instance, I have release 13 & 11, most people have release 11.

Can you tell me the exact number of your release ?

Can you tell me how you remove Yoono from Firefox when Firefox + Yoono crashes at opening ? Do you run firefox in safe mode ? Thanks

FF 11 is the 'most recent' not still in beta or alpha testing, which is why 'most people have' it. So I have 11.

I removed the app through 'remove' in the add-ons menu.

Please trust me, if I ask you the release, it's because I've seen many times people thinking they had the "last one", and didn't.

I just can't afford spending time on an issue with a version of Firefox on which Yoono would not be fully tested.

Also, until just a couple weeks ago, release 3.6 was maintained and regularly updated, and people could use it thinking they had the last one.

I don't know you, I don't know your skills with computer, so please bear with my questions and let me try to help you.

So, thanks for clarifying this point.

Another point needs clarification, since you said "It crashes every time, no matter what, before I can *do* anything with the program. I am not 'closing' Firefox."

This does not seem compatible with removing Yoono from the add-ons menu, since you can't click on the menu once Firefox has crashed.

Which explains my questions about starting Firefox in safe mode ? Or may be what you call crash is not what I call crash. Which is why I ask and need to know.

Thanks

Excuse the terse wording. Things that have nothing to do with you are affecting my replies and that's not acceptable. Part of it is personal, part of it is the nightmare of customer service I'm accustomed to where people are unknowledgeable about their own products and you're lucky if your problem matches something somewhere on the script (uh, Bethesda and EA, I'm looking at you...).

So thank you for taking the time with this.

Firefox crashes every time for the restart/install. After that, I can open Firefox and Yoono is there but says "oops..." etc. I can't click any within the add-on without the message of:

"Please accept the Terms of Service first
(Add a social network)"

I can't find anything to 'accept' nor can I *do* anything like add a social network.

I'm guessing during the restart/install I'm supposed to do something that allows me to do anything else, or the install itself didn't complete correctly. Everything I do results in the above reply. The only thing left that I can do with the application is disable it or remove it.

Thanks for your understanding :) We do our best to provide appropriate support, and being a developer of the application I know it pretty well.

So the one true issue is Firefox crashing at the first restart after install. Other symptoms are only consequences of that first issue.

At the first restart after install, Yoono builds (or tries to) an internal database. This takes about 15 to 20 seconds, during which a spinning throbber is displayed with a message saying "please wait".

But you probably don't see this because of the crash, and the crash interrupts the building of the database right in the middle, leaving a useless database file.

When you restart Firefox, the database is not totally built, which is why Yoono gets lost and displays "Ooops, a fatal error occured. Sorry." (I fixed the typo for next release :)
From this point, nothing is going to work :(
What you should see is a panel of services icons, and clicking on one icon to add one service (Twitter, Facebook) would implicitly accept the terms of services.

It's the first time I encounter a crash specific to the building of the database.

Did you set up a profile directory for Firefox on a network drive ? Or in a drive or directory that is synchronized with a tool like Dropbox, Windows Live Mesh, ...

Also, I wonder if there could have been an interference with a Netscape installation you had, since you mentioned seeing a message related to both Netscape and Yoono.
Do you know if there is any chance that your previous install of Netscape shared the same profile directory as your current install of Firefox ? I doubt it but want to make sure.
Do you recall the context of that message about Netscape, did it appear within Firefox, in the Add-on panel, in an error popup ?
I'm a bit puzzled by this message.

As you said the similar behavior with the Desktop issue is interesting. This application uses its own profile directory, and is not supposed to rely on anything from the Firefox application (Firefox might even not be installed).
But it is based on xulrunner, a Mozilla platform, like Firefox.

Breaking both Firefox add-on and the Desktop application could be due to a faulty dll file, written in the Windows/System directory, may be brought by the Netscape install and not cleaned up...

Did you restart your computer after uninstalling Netscape ?
Do you regularly update Windows XP with the Microsoft updates ?

One thing you could try, in case we get lucky and the crash is not directly related to the building of the database, but just breaks it, would be to only remove the database so that it gets rebuilt:

Install Yoono again (if you removed it). After the restart crash, restart Firefox again.
In the address bar, type:
about:support
Validate, this should open a page with text and buttons.
Click on the second button from the top down.
This should open the Windows File Explorer, displaying the Firefox profile.
Close Firefox (very important)
In the Explorer, go to subdirectory 'yoono'
Delete the file named XXXX_friends_db.sqlite" where XXXX is a sequence of digits and letters.

Restart Firefox.
If you see the spinning throbber, give it a little time, make sure to not close Firefox.

If it crashes again, then it's definitely the database building that causes it.
If it does not, you should then see the icon panel to add services, click on one...

If there was an interference between Netscape and Firefox, re-installing Firefox might help...

Sorry I can't promise anything, that's a never heard-of issue (and I do all support at Yoono).

Let me know, thanks.

No damn joke, I went to install it and it worked. If I did anything other than curse at it more than usual, I'm not aware of it.
We're talking about 10+ installs, with varying methods of disabling/removing/looking for files, and it just works without crashing Firefox. Literally did nothing different.

I'm a slave to this thing but sometimes I really hate computers... I'd be happier about this if I could point to a fix that caused this...

For now I'm happy keeping it in my browser. As for the standalone application, I figure that can wait until the final shift from XP to Win7 is done. We'll see how far we get with the first truly fresh install I've had since I was a freshman in college in '02.

Side note: Is it possible to change the side of the window its on, or add folders to the "all" group of IMs? It's such a long list of names, plus the icons, it makes it so i have to scroll a lot or run a search on a name where being able to categorize would really enhance readability. More organization options would really help, at the very least hiding people not online.
Edit: Spoke too soon, still fiddling with customization.

Sad that you don't have gmail working... I actually hate their new layout so I've been using Thunderbird.



So... I'm just going to go use this thing now and look like a Jackass.

Glad it's working !

May be in the meantime you restarted your computer for the first time after removing Netscape ?

This might clean up old dlls, and since Mozilla stuff (Firefox, and Xulrunner for our Desktop app) share some common past with Netscape, cleaning up might have been necessary.

You can have Yoono on the right side, here is how :
http://support.yoono.com/yoono/topics...

You can set up groups for users, across all added networks.

Click on More below a user's name, and then +group

Also, a search input field is available on top of the list.
Typing in it will filter users names.

People not online from IM services can be hidden, but not the ones from Facebook since you still can interact with them while not online.

Also, there is one Friends tab per service, for a top level filtering.

We used to have Gmail working. But that was only thanks to a Firefox bug, that caused Firefox to ignore an instruction in Gmail pages forbidding them to be displayed in iFrames within non Google pages.
Firefox was then fixed some time ago, and our Gmail integration no longer worked :(
We don't have enough resource to make a new one, unfortunately.

When I view things under 'all' I can only add FB friends to groups. AIM and gChat options are only showing 'delete' and yet underneath gChat and AIM tabs the groups work fine.

Edit: The inability to control how this looks under "All" is a bit prohibitive. The group filters don't seem to work and it's not even at least in alphabetical order to make it easier to scan without having to search every time.

Oops my bad, IM users can't be grouped like other services users...

But they are grouped by the IM service group feature, which is not reflected in the "All" tabs. The All tabs can only show groups created in Yoono, not the ones managed by the services themselves :(

That's an inconsistency of our user interface, I'm afraid.